Crisis and crisis management....

[fajrdrako]

Yesterday I asked Sheila to help me uninstall Norton Anti-Virus because it was being annoying and I wasn't using it, I was using AVG.

We uninstalled, and I lost my net connection. Half an hour online with the Rogers tech-support man didn't help. Several hours of working on it didn't help, but last night at home Sheila was able to download some softeware from Symantec - the people who make Norton) - that cleared up the problem. At last: Norton is gone (I now think of Norton as the Anti-Christ) and I am online again and real life has returning. Sheila, who was suffering horrible guilt, is just as relieved and happy as I am.

Funny how awful it feels, to be cut off from the Net.

Comments

[ceruleancat.livejournal.com]

Welcome back :)

You didn't explain the details of the problem, but the most common cause for such a problem is that Norton reroutes all net traffic, incoming adn outgoing, thorugh its applications, for security reasons. Faulty installation, function or uninstallation might lead to that reroute not being removed properly when you uninstall the software, leaving all traffic rerouted to a dead end. The same is likely to happen with firewalls too. Just fyi. :)

[rosiespark.livejournal.com]

Glad you're back. ::waves::

[fajrdrako.livejournal.com]

I'm glad I'm back too! It was terrible not being able to go online.

[fajrdrako.livejournal.com]

Yeah; but it wasn't a faulty uninstall, I simply didn't have all the files necessary to do the uninstall properly - but to get them they had to be downloaded from the Norton site online, and of course I couldn't go online. It was all very frustrating, but I'm do glad it had a happy ending!

[ceruleancat.livejournal.com]

That's why I said faulty install or uninstall. The files should have been there to allow a clean uninstall.

[rosiespark.livejournal.com]

Heh, another addict! ;)

[fajrdrako.livejournal.com]

Sadly - and definitely!

[fajrdrako.livejournal.com]

Yes; it was all very strange, but it's such a treat to have everything back working as it should. You'd think I could go a day or two without the Net, but no.... It was excruciating, and I appreciate it all the more now it's back.

[rosiespark.livejournal.com]

Oh dear!

BTW, who is that in your icon?

[fajrdrako.livejournal.com]

Don't worry, it's a happy addiction I don't want to forego.

The guy in the icon is Jack in "Lost", played by Matthew Fox.

[rosiespark.livejournal.com]

There was an invisible ;) after the "Oh dear". ;P

The guy in the icon is Jack in "Lost", played by Matthew Fox.

Ah. That explains my total mystification.

[fajrdrako.livejournal.com]

It's a show where I find all the characters very convincing - they're all quite distinct and real, even though you can't be sure anyone is what they appear to be. (And probably isn't.) Jack is a favourite of mine, though I don't think he is what he says he is - but I think he'll turn out to be heroic.